Winzo GameUsing the -'s website or mobile app naturally involves the collection of certain information. In this privacy policy, we are fully transparent about what data is collected, why it is collected, and how it is kept secure.
This Policy Winzo Gameapplies to all services, platforms, and applications. By using the site or app, you agree to this policy. We want your consent to be fully informed — which is why everything is written in plain, clear language.
Our core principles
Winzo Game believes your data belongs to you. We collect only what is strictly necessary — and keep it with the highest level of security.
Winzo Game Two types of data are collected — information you provide directly, and information collected automatically.
| Data Type |
Data collected |
Why It's Needed |
| Identity information |
Name, date of birth, NID number |
Age verification & KYC |
| Contact Information |
Phone number, email address |
Account verification & notifications |
| Payment Information |
Mobile banking number, transaction ID |
Deposit & Withdrawal Process |
| Usage data |
Login time, game history, betting records |
Service improvement and responsible gambling monitoring |
| Device Information |
IP address, browser type, OS version |
Security & fraud prevention |
| Cookie Data |
Session ID, preference settings |
Experience Personalization |
What we do not collect
Full card numbers, CVV codes, and PINs are never collected. Payment information is stored in encrypted form.
Every piece of data collected has a specific purpose. Winzo Game Your data is never used for unnecessary purposes.
- To create and manage your account — including login, password recovery, and verification.
- To process financial transactions — ensuring deposits and withdrawals are completed securely.
- To provide customer support — giving you accurate resolutions to your questions or complaints.
- To send relevant promotions — notifying you of applicable bonus offers, with your consent.
- To prevent fraud and money laundering — in compliance with international regulations.
- To monitor responsible gambling behavior — in the interest of member protection.
- To comply with applicable laws and meet regulatory requirements.
Winzo Game Your data is never sold. However, limited information may be shared with certain trusted parties — solely for the purpose of delivering our services.
- Payment provider: Only the minimum information required is shared with bKash, Nagad, and Rocket for transaction verification.
- Game Provider: Session data is shared with providers such as Pragmatic Play and Habanero.
- KYC Service: Licensed third-party services may be used for identity verification.
- Legal authority: Data may be disclosed in response to a court order or a lawful request from law enforcement authorities.
- Marketing Agencies or Third Parties: Your data is never shared for advertising purposes.
Contractual Protection
All third parties with whom data is shared are bound by confidentiality agreements. They are prohibited from using the data for any other purpose.
Winzo Game Cookies are used on the website and app. Cookies are small data files stored in your browser.
Essential Cookies
Used to maintain your login session, store security tokens, and remember your preferences. These cannot be turned off.
Analytics Cookies
Helps identify which parts of the site are used most. Statistics are collected without any personally identifiable information.
Personalization cookies
Used to remember language preference, theme, and recently viewed games.
Advertising cookies
Third-party advertising tracking cookies are not used on our site.
Non-essential cookies can be disabled at any time through your browser settings. However, some features may not function properly as a result.
Winzo Game Data is not retained longer than necessary. Each data type has its own defined retention period.
- Account data is retained for as long as the account remains active.
- Transaction data is retained for 5–7 years in accordance with legal requirements.
- KYC documents are retained for 5 years from the date of verification.
- Support conversation history is retained for 2 years.
- After account closure, any unnecessary data is permanently deleted within 30 days.
- Data relevant to an ongoing legal dispute may be retained until the matter is resolved.
Protecting Your Data Winzo Game Multiple layers of security are in place — not just as a claim, but as something that is technically verifiable.
- TLS/SSL Encryption: All data exchanged between your browser and our servers is secured with 256-bit encryption.
- AES-256 Storage Encryption: Sensitive data stored in the database is kept in encrypted form.
- Two-factor authentication (2FA): OTP-based verification is available to secure account logins.
- Firewall & DDoS protection: The server infrastructure is protected by industry-standard firewalls and intrusion prevention systems.
- Regular Security Audits: Security audits are conducted every 6 months by an independent team of external experts.
- Access control: Staff can only access the information necessary for their specific role.
You have certain important rights over your own personal data. Winzo Game These rights are respected.
Right to Access
You may request to know what data we hold about you. This is typically provided within 7 business days.
Right to Rectification
You can request corrections to any inaccurate or outdated information. Once you contact support, updates are made within 24–48 hours.
Right to Erasure
You may request account closure and deletion of your data — except where retention is required by law.
Right to Restrict Processing
You may request that processing of your data for specific purposes be stopped — such as opting out of marketing messages.
Right to Data Portability
You may request an export of your data in a readable format.
Right to Withdraw Consent
You may withdraw consent for optional data processing at any time.
How to Submit a Request
To exercise any of your rights, contact us via live chat or email. We are required to respond within a maximum of 30 days.
Winzo Game This is an exclusively adult platform. We do not knowingly collect data from anyone under the age of 18.
- No data relating to minors is collected or processed.
- If a minor is found to have created an account, it will be immediately closed and all associated data deleted.
- Parents or guardians may raise concerns regarding a minor's account.
- Parental controls on your device can be used to restrict children's access.
Winzo Game This policy may be updated from time to time. For significant changes, you will be notified via email or in-app notification.
- The date of any changes will be shown at the top of the page.
- 30 days' notice will be given for any significant changes.
- Previous versions are available upon request.
Contact us for any privacy-related questions or requests.
Email
privacy@winzogame.ws
Response within 24–48 hours
Live chat
8:00 AM – 12:00 AM
Response in 3–8 minutes